Description : Customer Experience Support team Administrator. Company : Bupa. Location : Hybrid remote in Birmingham
Customer Experience Support Team Administrator
Solihull Clinic & Dental, Birmingham (B91 3RX)
Hybrid working options available (e.g. up to 3 days WFH)
Permanent
£22,500 + fantastic benefits
Full time (40 Hours)
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.
Role Overview
To ensure all administrative activities are carried out efficiently and effectively. To answer customer queries by phone and email to support customers with their Bupa experience. To contribute as a support network in providing outstanding customer service to our customers every time they touch base with us.
What You’ll Do:
- Complete all administrative tasks accurately and efficiently
- Offer an outstanding customer service
- Contribute fully to the team and the team goals
- Ensure compliance with all operational control standards i.e. Wellness Quality standards, clinical governance, and legal requirements
- Ensure compliance with the business Quality Management System
- Financial administrative duties
- Accurate records maintained
- Answer phone calls and emails from customers in a timely manner
What You’ll Bring:
- Excellent communication (written and verbal) and interpersonal skills
- Team working experience
- PC literate – proficient in MS Office packages
- Audio Typing Knowledge of Medical Terminology (desirable)
- Transferable Customer service skills
- Well organised & can-do attitude
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:
- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Whether you’ve found your feet or are discovering a new path.
Welcome to a place that celebrates you.
This isn’t where you've been.
This is where you're going.
This is what we have belief in.
Time Type:
Full time
